Mr. A's Business Essentials Test Prep 61-70

When should customer relations skills, such as courtesy and friendliness, be emphasized during a business’s activities?

• during facilities design

• during the hiring process

• during marketing research

• during technology planning

Cliff wants to know how much money his business made this year. He wants to know his business’s:

• margin.

• cash flow.

• end result.

• bottom line.

A change in products will have the most direct impact on a business’s:

• distribution.

• 
  finances.

• marketing.

• operations.

Beth wants to hire a disc jockey for her son’s graduation party. Deanna offers her a promotional package that includes three hours of music, special effect lighting, and a video. Deanna is marketing:

• goods.

• 
  ideas.

• places.

• services.

Which software enables users to enter and store their written work as various types of documents?

• database

• presentation

• spreadsheet

• word processing

André keeps track of all orders, customer names and addresses, and inventory in an application software. Which application software is André using?

• database

• presentation

• spreadsheet

• word processing

Applications and programs that instruct computers to perform specific operations are called:

• 
  hardware.

• 
  networks.

• satellites.

• 
  software.

Which document provides a brief introduction of the employment candidate and includes paragraphs about that person’s qualifications and work experiences?

• license

• references

• 
  job application

• letter of application

How can positive customer relations boost productivity?

• by ensuring proper bookkeeping

• 
  by cutting down on equipment costs

• 
  by avoiding wasted time and resources

• by creating new manufacturing processes

What should employees understand about each customer in order to develop positive customer/client relations?

• The customer is in a hurry.

• 
  The customer is like most others.

• The customer is a possible problem.

• 
  The customer is a unique individual.