Business Masterclass

What key aspects should a strategic plan for change consider?

• Content
• Dividends
• People
• Process

Who might a business hire to identify ways to reduce costs?

• Lawyer
• Marketing manager
• Consultant
• Recruiter

Whose theory proposes that individuals and groups of individuals are influenced by restraining and driving forces when faced with change?

• Maslow
• Kotter
• Lewin
• Porter

What is happening in steps 4-7 of Kotter's 8-step model?

• Change is being implemented
• A climate for change is being created
• Changes are being solidified in the organisation
• The organisation is being engaged and enabled

Which of the following is not a key driver of change for a business organisation?

• Corporate culture
• Legislative Compliance
• Share price fluctuation
• Management Style
• Competition

What are forms of resistance that could happen in a business?

• Reduction in output
• Increased absenteeism
• Strike action
• Increased collaboration
• Improved business culture

Which of the following is not a main reason that stakeholders resist change?

• Fear
• Increased pay
• Poor communication
• Trust

Which of the following characteristics are crucial for a manager to achieve change?

• Advocate
• Liaison
• Communicator
• Resistance Manager
• All are crucial

Which is not a low-risk strategy to manage resitance to change?

• Coercion
• Negotitation
• Participation
• Communication

Which is not a criteria used in evaluation?

• Stakeholder Satisfaction
• Effectiveness
• Efficiency
• Management style