Brand and Service Excellence (BASE)
Authored by Yingxin Chin
Other
Professional Development
Used 2+ times
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7 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the name of our current brand credo?
Advancing the Art of Hosting
Principles of Wonderful
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How many Principles of Wonderful do we have?
1
2
3
4
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is NOT a Principle of Wonderful?
Be Extraordinary
Be Open Minded
Make it Brilliant
Be Caring
4.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Which of the following are our brand values?
True to the Marriott Name
Thoughtful
Forward-Thinking
Create Personal Connections
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Who is our target guest?
Fun Hunters
Fulfillment Seekers
Luminaries
Accomplished
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is the best example of the target guest at Marriott Hotels, the Fulfillment Seeker?
A management consultant who focuses on well-being to bring balance to their life
A DJ who interested in the local club scene
A business consultant whose curiosity leads to enriching experiences
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The Fulfillment Seeker is not _____.
Trendy
Confident
Curious
Creative
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