Brand and Service Excellence (BASE)

What is the name of our current brand credo?

• Advancing the Art of Hosting

• Principles of Wonderful

How many Principles of Wonderful do we have?

• 1

• 2

• 3

• 4

Which of the following is NOT a Principle of Wonderful?

• Be Extraordinary

• Be Open Minded

• Make it Brilliant

• Be Caring

Which of the following are our brand values?

• True to the Marriott Name

• Thoughtful

• Forward-Thinking

• Create Personal Connections

Who is our target guest?

• Fun Hunters

• Fulfillment Seekers

• Luminaries

• Accomplished

Which of the following is the best example of the target guest at Marriott Hotels, the Fulfillment Seeker?

• A management consultant who focuses on well-being to bring balance to their life

• A DJ who interested in the local club scene

• A business consultant whose curiosity leads to enriching experiences

The Fulfillment Seeker is not _____.

• Trendy

• Confident

• Curious

• Creative