ASPAC Quiz 12

Requestor: J&J Employee

Concern: "I am unable to login to J&J Learn Fuel50 site. Please assist"

What is the first step to be taken by CC?

• J&J employees are not eligible to access J&J Learn Fuel50 site

• Share the SSO link:

  https://www.fuel50careerdrive.com/saml/login/alias/johnsonandjohnson

• Escalate to GLAHD

• Escalate to Learning Delivery

J&J employee Thomas Hogan (WWID:1075610) did not receive the 2023 YE Performance Review Task. Based on the J&J Exclusion List, confirm the reason for exclusion.

• University Hire

• Local Agreement

• Long Term Leave

• Other

A Kenvue manager submitted a request for change in rating for one of his direct reports. Request was submitted on November 23. What is the correct handling?

• • 1. Advise direct manager to complete Kenvue Change in Narratives Request Form
    

  • 2. Once complete form is submitted, route the case to Global Vitals

• Escalate case to Global Vitals

• • 1. No form required

  • 2. Get required email approval (2 levels manager approval)

  • 3. Route the case to Global Vitals

You received a request to deactivate a J&J suporg on January 5, 2024. Can you process it?

• YES

• NO

Based on the screenshot, what do you need to tick before reassigning case to Global CC queue for requests related to Cost Center/MRC Change, Personal Data Change, Non-standard Letter Generation, and HR Records Request and Filing?

• Confidential Flag

• Cross Border

• Non-Hub Case

• Assign to Agent

A J&J BUHR submitted a request to update her Security Roles in Workday. What is the correct handling?

• Provide job aid: How to request security roles in Workday

• Escalate to Global Vitals

• 1. 1. Ask requester to fill out the Workday Roles Request Template

  3. 2. Escalate case to Global WDM

• Redirect to IRIS

A Kenvue BUHR submitted a request to update her Security Roles in Workday. What is the correct handling?

• Provide job aid: How to request security roles in Workday

• Escalate to Global Vitals

• 1. 1. Ask requester to fill out the Workday Roles Request Template

  3. 2. Escalate case to Global WDM

• Redirect to IRIS

Until when can CC process Send Back of YE Performance Evaluation of Kenvue employees?

• Oct 31

• Nov 17

• Oct 30

• Nov 18

CC can process Send Back of Employee Self Evaluation for J&J employees.

• FALSE

• TRUE

"Hi! I already completed the Interview with Purpose Training however, it still shows as In Progress in my SUMMIT Training"

What is the correct handling for this type of concern?

• Escalate case to GLAHD

• Redirect employee to SUMMIT Request Intake Portal > advise to attach proof of completion

• Redirect to IRIS

• Advise employee to wait 24-48 hours for course status to update