Ch. 10-14 Quiz

When must the full names be entered if the reservation is outside penalty? ___. Within Penalty? ___.

• By Final Payment, Immediately with a 24hr grace

• Sometime, Whenever

• By Final Payment, Embarkation Day

• When the guest wants, 24hrs

According to Carnival policy, which of these is an acceptable PIN for a booking?

• 1111

• 2345

• 5356

• 8765

TRUE OR FALSE:
Minors ages 13 to 17 can be located anywhere on the ship as long as a parent or guardian is traveling.

• True

• False

TRUE OR FALSE
When reactivating a booking, you must re-shop the sailing and book your guest at the prevailing rates.

• True

• False

If a guest wants to take a cruise to Hawaii with their infant.
How old must the infant be on the departure date in order to travel?

• 6

• 8

• 10

• 12

The portion of the cruise price for which travel advisors cannot claim commission.

• CPA

• Upgrade

• NCF

• Cruise Fees

Which example below demonstrates the CORRECT way to enter a guest's name on a booking?

• Grace Jones Smith or Viola Wills

• Harry Connick Jr. or Matthew D'Angelo

• Penelope Guerra-Cruz or Courtney Garcia-Rio

TRUE OR FALSE:
Guests who require the regular use of a wheelchair, the service agent must contact Guest Access Services department to make the reservation.

• True

• False

TRUE OR FALSE:

The Travel Advisor's copy of the cabin confirmation can only be sent to the Travel Advisor profile email.

• True

• False

When an Occupancy Restriction is in place, I cannot:

• Split Families into 2 different cabins

• Spoil a berth

• Book more than 2 guests into a stateroom, regardless of the cabin capacity

• Request a crib for infants