Chapter 5: Interpersonal Communication

What is interpersonal communication?

• The process of exchanging information only through verbal means.

• The process of exchanging information only through non-verbal means.

• The process of exchanging information, ideas, and feelings between groups of individuals.

• The process of exchanging information, ideas, and feelings between individuals through verbal and non-verbal means.

Which of the following is NOT a subtopic of interpersonal communication?

• intercultural communication

• verbal communication

• intrapersonal communication

• nonverbal communication

Why is active listening important in interpersonal communication?

• Active listening is important in interpersonal communication because it helps to build trust, understanding, and rapport between individuals.

• Active listening is not important in interpersonal communication.

• Active listening is only important in professional communication, not interpersonal communication.

• Active listening can lead to misunderstandings and conflicts in interpersonal communication.

What is the purpose of feedback in interpersonal communication?

• The purpose of feedback in interpersonal communication is to criticize and belittle the sender.

• The purpose of feedback in interpersonal communication is to confuse the sender and create misunderstandings.

• The purpose of feedback in interpersonal communication is to ignore the sender and disregard their message.

• The purpose of feedback in interpersonal communication is to provide information to the sender about how their message is being received and understood by the receiver.

Which of the following is not an example of nonverbal communication?

• gestures

• facial expressions

• body language

• complex language

What is the role of empathy in interpersonal communication?

• Empathy allows individuals to understand and share the feelings of others, fostering effective communication.

• Empathy only benefits the person showing empathy, not the person receiving it.

• Empathy hinders effective communication by clouding judgment.

• Empathy has no role in interpersonal communication.

Which of the following is NOT a barrier to effective interpersonal communication?

• Noise

• Active listening

• Lack of trust

• Language barriers

What is the importance of self-disclosure in interpersonal communication?

• Self-disclosure is only important in professional communication, not personal relationships.

• Self-disclosure is not important in interpersonal communication.

• Self-disclosure can lead to misunderstandings and conflicts in relationships.

• Self-disclosure is important in interpersonal communication because it helps to build trust, deepen relationships, and foster understanding between individuals.

What is the difference between assertive and aggressive communication?

• Assertive communication is respectful and confident, while aggressive communication is forceful and hostile.

• Assertive communication is passive and submissive, while aggressive communication is assertive and confident.

• Assertive communication is weak and indecisive, while aggressive communication is strong and assertive.

• Assertive communication is polite and reserved, while aggressive communication is rude and confrontational.

How can conflict be resolved in interpersonal communication?

• By avoiding communication altogether and ignoring the conflict.

• By yelling and shouting to assert dominance.

• By blaming the other person and refusing to take responsibility.

• By actively listening, expressing emotions respectfully, finding common ground, and seeking a mutually beneficial solution.