WTSN Quiz

Where can you navigate to learn about Reporting within an instance?

• All > Knowledge > Reports

• All > Reports > Performance Analytics

• All > Reports > View/Dashboards

• All > Reports > Getting Started

• All > Reports > My Report

What is the Name of the Icon in ServiceNow Home page ?

• Active Note

• Virtual Agent

• sidebar discussions

• None of the Above

Your user preferences allow you to configure (select the three correct answers):

• Access

• Display

• Notifications

• Accessibility

• Knowledge

What are the two types of Visual Task Boards? (select two answers)

• Record Journal

• Task

• Data Driven

• Organize Task

• Freeform

What are the four workflows in ServiceNow Platform

• Developer Workflows

• IT Workflows

• Employee Workflows

• Creator Workflows

• Customer Workflows

By personalizing a list, you change the layout of a list for anyone in your organization

using the Platform.

• TRUE

• FALSE

What is this report type referred to as?

• Line chart

• Multidimensional chart

• Data Driven

• Time series

• Pointed score chart

Select the different parts of the Knowledge Base architecture

• Categories

  Articles

• Authors

  Groups

• Articles

  User Criteria

• Categories

  Groups

What are the three types of Open Records you can access in the Platform? (select

three answers)

• Tasks

• Requests

• Services

• Items

• Products

What other messaging interfaces can Virtual Agent connect with? (select three answers)

• Facebook Messenger

• Snapchat

• Slack

• Word

• Now Mobile apps