Front Office 1

Front Office 1

3rd Grade

20 Qs

quiz-placeholder

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Front Office 1

Front Office 1

Assessment

Quiz

English

3rd Grade

Practice Problem

Hard

Created by

Pakaorn Promkiri

Used 1+ times

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20 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Handles everything related to selling sleeping rooms and interacting with guests.

Front Office

Bell Boy

Door Attendant

engineers

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The front office operation is headed up by the:

Front Desk Manager

Front Office Manager

Front Office Supervisor

Front Office Supervisor

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A _______________ assists guests with arranging in-hotel activities and/or making reservations, providing information, giving directions, and obtaining transportation for offsite attractions, facilities, or services.


Cashier


Comptroller

Concierge

Conductor

4.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Which of the following sections does not operate under Front Office?

Reception

Cashier

Laundry

Concierge

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The main responsibilities of the front desk agents are ____.


account settlement and telecommunications

guest check-in and checkout

guest security and wake-up calls

reservations and guest security

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What do you call the guests leaving the hotel after their stay?


Arrival

Departure

Due out

Leave out

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What do the guests who just checked in?

Departure

Arrival

Come to

Due on

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