Front Office 1

Handles everything related to selling sleeping rooms and interacting with guests.

• Front Office

• Bell Boy

• Door Attendant

• engineers

The front office operation is headed up by the:

• Front Desk Manager

• Front Office Manager

• Front Office Supervisor

• Front Office Supervisor

A _______________ assists guests with arranging in-hotel activities and/or making reservations, providing information, giving directions, and obtaining transportation for offsite attractions, facilities, or services.

• Cashier

• 
  Comptroller

• Concierge

• Conductor

Which of the following sections does not operate under Front Office?

• Reception

• Cashier

• Laundry

• Concierge

The main responsibilities of the front desk agents are ____.

• account settlement and telecommunications

• guest check-in and checkout

• guest security and wake-up calls

• reservations and guest security

What do you call the guests leaving the hotel after their stay?

• Arrival

• Departure

• Due out

• Leave out

What do the guests who just checked in?

• Departure

• Arrival

• Come to

• Due on

Front office often regard as the ______________ of a hotel.

• nerve center

• sales personnel

• customer service

• information center

How should you communicate with your guests?

• rudely

• your mood

• politely

• loudly

Who is in-charge of posting charges into guest folios and 

assisting guests in settling their accounts?

• Reservation Agent

• 
  Front Desk Agent 

• Night Auditor

• Front Office Cashier