Which of the following is the main purpose of management?

• To obtain the needed resources

• To reach a specific level of productivity

• To accomplish the business's goals

• To create a pleasant working atmosphere

Why should managers know how to do the work of the workers they supervise?

• To coordinate employees' efforts

• To establish a chain of command

• To create a team spirit among employees

• To have realistic expectations for workers

Avery, who manages a silk-screening and embroidery business, has set a goal of increasing sales by 15% in the next six months. To reach his goal, he has increased the business's advertising budget. This is an example of the ______________ function of management.

• planning

• organizing

• directing

• controlling

What management function is being described in the following situation: David Thomas, a top-level manager, identifies jobs to be performed, assigns responsibility for them, establishes departments to handle the jobs, and determines how many and which employees mid-level managers will supervise.

• Directing

• Planning

• Controlling

• Organizing

Which management function is described in the following situation: Christy Chen determines the type of workers she needs, locates qualified applicants, selects those to be hired, and assigns the new hires to a work area.

• Directing

• Staffing

• Controlling

• Planning

Which management function is described in the following situation: James Crane has created a team atmosphere among the members of his sales department. When the team exceeded their monthly sales goal, James rewarded them with a celebratory dinner out and a 5% bonus.

• Directing

• Planning

• Controlling

• Organizing

A manager evaluates the production output of a department by checking it against the production goals for that time period. This is an example of the ______________ function of management.

• planning

• organizing

• directing

• controlling

A manager who helps an employee count the money in a cash drawer and prepare a bank deposit is demonstrating

• natural talent

• creativity

• technical skills

• aggressive behavior

What must managers be able to do if they want employees to understand the business's goals and be productive?

• Listen carefully

• Ask questions

• Communicate clearly

• Obtain feedback

A small-business manager who considers how a one-person reduction in office staff could impact the rest of his/her company is demonstrating

• technical skills

• conceptual skills

• interpersonal skills

• job-knowledge skills