Luyện Thi ASQ _ Part 03

Handling distractions and disruptive behavior during team meetings is the primary duty of which of the following team members?

• Facilitator
• Team leader
• Timekeeper
• Note-taker

Which of the following statements is true regarding team members?

• Team members are required to carry out assignments between meetings.
• Team members are required to have Six Sigma black belt training.
• Team members are solely responsible for implementing changes.
• Team members are solely responsible for resolving conflicts among themselves.

Typically, which of the following Six Sigma team members plays the role of primary change agent?

• Team member
• Coach
• Facilitator
• Black belt

When a team leader is giving negative feedback to a team member, he/she should do which of the following?

• Be descriptive.
• Provide feedback during the team meeting; other members will also get the message.
• Give examples of members who display positive behavior.
• Delay the feedback to avoid confrontation.

In which stage of team maturity do members have a clear focus on the purpose of the team, have a sense of satisfaction, and work together to reach their common goal?

• Storming
• Norming
• Performing
• Forming

When first established, team members go through a period of team growth often referred to as forming. This stage typically includes which of the following behavior by team members?

• Attempts to define the task and decide how it will be accomplished; interactions are very tentative and polite
• Establishing and maintaining team ground rules and boundaries
• Arguing among members, even when they agree on the real issue
• Questioning the wisdom of the person who selected the team members for the project

Performing is the stage of team evolution in which the team members do which of the following?

• Express their opinions and ideas, often in disagreement with others
• Begin to understand the need to operate like a team rather than as a group of individuals
• Struggle to understand the goal and its meaning for them individually
• Work together to reach their common goals

The development of a formal and detailed team communication plan is mostly justified in which of the following situations?

• Every time a team is initiated
• When the team has strong internal conflicts
• Before selecting the project
• In large projects or teams with geographic barriers

In addition to the team's stated goals and purposes, some members plan to achieve some private goals (usually negative) through the team activity. What are such goals called?

• Boycott plans
• Deployment goals
• Development plans
• Hidden agenda

A team leader observes that the team members often digress from the subject being addressed and start discussing some other issues of interest to them. In such a situation, what should the team leader do first?

• Call the offending members offline and discuss the negative dynamic with them.
• Have the champion attend a few meetings so that the members refrain from straying off the subject.
• Reprimand the members during the meeting and ask them not to digress.
• Prepare a written agenda for each meeting and strictly follow it.