BAD NEWS MESSAGES

Style for delivering negative performance reviews are all of them EXCEPT:

• Give clear & targeted feedback

• focus on actions and results, not attitude and intentions

• establish measurable and realistic expectations

• emphasize problem solving rather than blaming

Select all that apply:

Who is the best comm205's teacher?

• Philippe Colas

• P. Colas

• Pr. Colas

• Mr. Colas

Business communicators have many goals in conveying negative news. Which is NOT a goal?

• being fair

• demonstrating the company's superiority in the global marketplace

• maintaining friendly relations

• explaining clearly and completely

When writers must convey bad news, they must carefully consider all of the following EXCEPT:

• audience

• purpose

• number of words used

• context

A device to express goodwill in a bad-news communication is called

• a buffer

• a deflector

• an adjustment

• an explanation

In announcing negative news to employees, where should you place an alternative, when one exists?

• the opening

• the closing

• the body

• You should never provide an alternative in a bad-news message

When you must deliver bad news to one person or a small group, you should usually

• send a formal letter

• deliver the message in person

• address the issue in a department meeting

• wait at least one week so that you can formulate your thoughts

Which Team makes the best workshop?

• a) PURPLE

• answer a)

• click on a)

• only the answer a)

What is the "mum effect"?

• Occurs when the chain of messages within an organization is filtered at each level to leave out or inaccurately state bad news. The result is that the message that top executives often hear ends up being unrealistically rosy.

• One of three aspects of delivering bad news that must be considered: this aspect shows how serious or detrimental the bad news is.

• One of three aspects of delivering bad news that must be considered: this aspect relates to the probability of a bad event occurring.

• One of three aspects of delivering bad news that must be considered: this aspect shows the degree to which a bad-news message receiver can alter the outcome.

What is the best reaction when facing a bad news:

• ignore completely

• cry and scream "Why me?!"

• accept it and find a solution

• blame the bad news' deliver