BAD NEWS MESSAGES

BAD NEWS MESSAGES

University

12 Qs

quiz-placeholder

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Topic 8

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BAD NEWS MESSAGES

BAD NEWS MESSAGES

Assessment

Quiz

Business

University

Practice Problem

Hard

Created by

Jade Avazeri

Used 7+ times

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12 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Style for delivering negative performance reviews are all of them EXCEPT:

Give clear & targeted feedback

focus on actions and results, not attitude and intentions

establish measurable and realistic expectations

emphasize problem solving rather than blaming

2.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Select all that apply:

Who is the best comm205's teacher?

Philippe Colas

P. Colas

Pr. Colas

Mr. Colas

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Business communicators have many goals in conveying negative news. Which is NOT a goal?

being fair

demonstrating the company's superiority in the global marketplace

maintaining friendly relations

explaining clearly and completely

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

When writers must convey bad news, they must carefully consider all of the following EXCEPT:

audience

purpose

number of words used

context

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

A device to express goodwill in a bad-news communication is called

a buffer

a deflector

an adjustment

an explanation

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

In announcing negative news to employees, where should you place an alternative, when one exists?

the opening

the closing

the body

You should never provide an alternative in a bad-news message

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

When you must deliver bad news to one person or a small group, you should usually

send a formal letter

deliver the message in person

address the issue in a department meeting

wait at least one week so that you can formulate your thoughts

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