Expressing appreciation and praise by telling others specification what they did right how you feel about what they did and how it helps organisation and the people who work there

• DIRECTIVE

• SUPPORTIVE

Answer explanation

When you praise & appreciate - you Support

Listening to a person's problems (job related or not) then letting them know how they were heard by asking good questions reflecting to their feelings or paraphrasing

• DIRECTIVE

• SUPPORTIVE

Setting goals and objectives defining in detail What the goal or task is what a good job looks like and how performance will be tracked

• DIRECTIVE

• SUPPORTIVE

Answer explanation

DEFINING DETAILS IS DIRECTIVE

Teaching another person how to do a specific task (showing and telling)

• DIRECTIVE

• SUPPORTIVE

Answer explanation

showing and telling is DIRECTIVE

Making information about organization goal or task available encouraging open communication and free flow of ideas

• DIRECTIVE

• SUPPORTIVE

Answer explanation

encouraging open communication is SUPPORTIVE

Clarifying rules figuring out what rules each person will play in goal accomplishment determining limits of authority clarifying how decisions will be made

• DIRECTIVE

• SUPPORTIVE

Answer explanation

CLARIFYING is DIRECTIVE

Planning and organizing work in advance organizing resources action planning and developing a plan for the person to learn new skills

• DIRECTIVE

• SUPPORTIVE

Answer explanation

PLANNING, ORGANIZING, DEVELOPING A PLAN is DIRECTIVE

Involving the person in decision making by asking for his or her opinions or suggestions

• DIRECTIVE

• SUPPORTIVE

Answer explanation

ASKING OPINION IS SUPPORTIVE

Establishing timelines

• DIRECTIVE

• SUPPORTIVE

Building rapport for interest by disclosing information about self-sharing personal experience stories and insights

• DIRECTIVE

• SUPPORTIVE

Answer explanation

Sharing insights is about explaining WHY - and is SUPPORTIVE