PAD102 - CHAPTER 3 (NPM & NPS)

The term ‘New Public Management’ was coined by...

• David Osborne & Ted Gaebler in 1992

• Christopher Hood in 1991

• Tun Mahathir in 1981

• Najib Razak in 2009

Other names of NPM ARE...

• Managerialism

• Entrepreneurial Government

• Market-based Public Administration

• New Public Administration

In NPM, public servants are considered as .....

HOW MANY characteristics and Features of NPM mentioned in the slides of chapter 3 (NPM)?

• 5

• 4

• 7

• 9

Cutting down the size of bureaucracy is one of the advantages of NPM

• TRUE

• FALSE

NEW PUBLIC SERVICE focus on the value of democracy by paying attention to the participation of ..........

NPS AGREED WITH NPM THAT THE PEOPLE ARE NOT CITIZENS BUT CUSTOMERS

• TRUE

• FALSE

HOW MANY CHARACTERISTICS OF NEW PUBLIC SERVICE (NPS) WAS DISCUSSED BY SIR SYAKIR?

• 3

• 7

• 5

• 4

Policies and programs to address public needs work best when everyone collaborates

• TRUE

• FALSE

DISADVANTAGES OF NEW PUBLIC SERVICE ARE...

• Complexity and Implementation Challenges

• Building Citizen Involvement

• Inefficiency and Delay

• Ethical Issues of NPS