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ASPAC QUIZ 13

Authored by Ma. Cecilia Claveria

Other

Professional Development

Used 1+ times

ASPAC QUIZ 13
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12 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which queue should be reassigned for cases related to cost center/MRC/department changes, personal data changes, letter generation and HR record filling after ticking “Assign to Agent” box

Global CC

Regional WDM

Global CC POC

Regional CC POC

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Kenvue employee can redeem their Inspire/Recognition points through  _______.

October 31, 2023

January 31, 2024

September 27, 2023

December 31, 2023

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

No “send backs” allowed for Kenvue Year End Review starting_______.

October 31, 2023

December 31, 2023

November 18, 2023

November 17, 2023

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

For follow ups on Employee Referral Award Bonus, case must be routed to TA POC queue. What should CC put in the External ID field?

TAPOC

TACC

 TA

REF

5.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Based on Global Policy, these are automatically excluded from Comp Planning (check all that apply):

Interns

Co-Ops

Contingent Workers

New hires who started August 1, 2023

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Before reassigning cases to other team/queue, case status should always be set to ____

 Pending - Customer Action

 New

Assigned

Pending - GS Partner Action

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Send-Back functionality for J&J Employee Self Evaluation is NOT AVAILABLE.

Yes

No

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