ASPAC QUIZ 13

Which queue should be reassigned for cases related to cost center/MRC/department changes, personal data changes, letter generation and HR record filling after ticking “Assign to Agent” box

• Global CC

• Regional WDM

• Global CC POC

• Regional CC POC

Kenvue employee can redeem their Inspire/Recognition points through  _______.

• October 31, 2023

• January 31, 2024

• September 27, 2023

• December 31, 2023

No “send backs” allowed for Kenvue Year End Review starting_______.

• October 31, 2023

• December 31, 2023

• November 18, 2023

• November 17, 2023

For follow ups on Employee Referral Award Bonus, case must be routed to TA POC queue. What should CC put in the External ID field?

• TAPOC

• TACC

•  TA

• REF

Based on Global Policy, these are automatically excluded from Comp Planning (check all that apply):

• Interns

• Co-Ops

• Contingent Workers

• New hires who started August 1, 2023

Before reassigning cases to other team/queue, case status should always be set to ____

•  Pending - Customer Action

•  New

• Assigned

• Pending - GS Partner Action

Send-Back functionality for J&J Employee Self Evaluation is NOT AVAILABLE.

• Yes

• No

Where can the Kenvue employee find the Employee Referral Program guidelines?

• intranet - The Kenvue

• intranet - The View

• intranet - The Vue

Who has the capability to cancel/end mentorship?

• Mentee

• Mentor

A job req created in Workday and after 48 hrs still no recruiter assigned in Taleo. What should CC do?

• Create a case and assign to local recruiter queue.

• Create a case and assign to Regional TA queue.