Workplace Conflict & Business Professionalism

There are many reasons behind workplace conflict. Which one below is a reason?

• Different communication styles

• Lack of resources
• Different work styles
• Lack of trust

Today's workplace is filled with people of different ethnicities, religions, and sexual orientations. What is this called?

• prejudice

• equality
• inclusion
• homogeneity

In coping with conflict, which ones below are negative behaviors?

• conflict resolution, coping skills, changed behaviors

• acceptance, coping skills, alternative

• avoidance, acceptance, accomodation

• avoidance, altogether, alternative

Before you can resolve conflict, you must confront it but how?

• hit them with your car

• avoid it and hope someone else resolves it
• ignore it and hope it goes away
• acknowledge what is going on

Before you sit down to talk, make sure you are in control of your ________.

• thoughts
• actions
• body language
• emotions

When resolving a conflict, what should you do?

• use negative behavior

• identify the issue

• listen actively

• cope using chocolate

An ________is a method of communication that can help you express your feelings in a manner that will not provoke a negative response in your listener.

• assertive communication
• I-statement

• passive communication
• nonverbal communication

Dressing for success does not mean that your _______ are more expensive than anyone else’s.

• clothes
• hairstyle
• accessories
• shoes

The following work situation(s) require appropriate dress:

• casual outings, grocery shopping, and exercising
• formal meetings, client presentations, and job interviews
• family gatherings, picnics, and beach parties
• attending online meetings, working from home, and running errands

While dressing for work, ladies should NEVER wear _______, ______ or ________.

• formal dresses, high heels, or blazers
• sweatpants, sandals, or t-shirts
• skirts, loafers, or blouses
• low cut shirts, low cut slacks or short skirts