TEST - Listening skill / A phone call from a customer 2

1. The delivery hasn't arrived yet.

• TRUE

• FALSE

2. Andrea is having cash flow issues and needs a payment extension.

• TRUE

• FALSE

3. Andrea usually asks for an extension of the payment terms.

• TRUE

• FALSE

4. Andrea has a new order to place, even bigger than the last one.

• TRUE

• FALSE

5. Junko can extend the payment terms on the last order to 60 days.

• TRUE

• FALSE

6. Junko will send Andrea an email confirmation.

• TRUE

• FALSE