Week 8 UOL

The triple constraint of project management includes

• Quality

• Integration

• Scope

• risks

Decision Support System (DSS) is an example of

• Online Learning system

• Personal IT

• Enterprise System

• None of the above

If a project generates substantial new revenue for an organization, this project may be classified as a

• Breakthrough project

• mandatory project

• growth project

• enhancement project

If a organization sold it's servers and storage devices to an outsource company so that the outsource company can provide usage of these servers back to the organization for a fee, this is an example of

• PaaS

• IaaS

• SaaS

• SaaP

A Service Level Agreement (SLA)

• states the contract price for providing the outsource services.

• Clearly list the service providers.

• defines specific measurement for each service to be performed.

• defines the specific compensations to be made for any service disruption.

Good IT governance ensures

• good measure of outcome of IT decisions

• accountability

• risk mitigation

• all of these

Provide a good customer online experience for an e-Commerce platform includes

• site that has accurate SEO

• site that has intuitive navigation

• provision of incentives for customers to return in the future

• provision of multiple payment options

CRM is a useful tool

• as all data relating to customers can be obtained through a single consistent database

• as you customers will have good reviews of your company

• so that organization can obtain insights from the customers' data collected.

• as it ensures customers loyalty.

It is wise to customize my ERP software processes to suit match my organization process

• otherwise the users will be confused and lost with the new ways of doing things

• as the standard ERP processes are too simple and general

• if mandatory processes are not available.

• otherwise the erp system will not work for my organization.

Business Intelligent tools typically process

• data from application databases such as that used by ERP.

• data that has been transformed into a datawarehouse

• all kinds of data, whether structured or unstructured.

• only unstructured data.