Review for Management Test

A group of Japanese investors is visiting your office. During a meeting there is a long period of silence. What should you do?

• Ask if they have more questions.

• Talk to your coworkers.

• Stay quiet until they break the silence.

• Leave the meeting so they can talk privately.

In any ethical situation, the most important thing is to:

• Do the right thing.

• Do things right.

• Further investigate the situation.

• Protect the company.

Generally, when receiving a business card from an international business person you should:

• Carefully review the card and then put it in a special place.

• Immediately place the card in your pocket.

• Thank the person for giving you their card.

• Set the card aside so you can study it later.

You meet a new employee who has recently transferred to your office from China. She is not a native English speaker. What should you do if you have trouble communicating with her?

• Use a pocket dictionary so you can translate words for her.

• Speak slower than normal and listen carefully.

• Interrupt her to ask for clarification.

• Ask for a translator to make communication easier.

You manage a department with many employees. If you had to trim the budget, which of these could you probably cut with minimal impact to your team members?

• Salary

• Medical or vacation benefits

• Training opportunities

• Equipment upgrades

You found a huge error in a report that is going to the president of the company shortly. You know who created the problem. What should you do?

• Solve the problem without assigning blame.

• Ask your manager to solve the problem.

• Report the person who caused the problem

• Determine the financial impact before taking action.

You own a company. You have identified a safety issue with one of your products. The company could lose a large amount of money if customers find out about the problem. What should you do?

• Ignore the problem until someone reports it.

• Immediately recall the product.

• Do a financial impact study before taking action.

• Try and find out who caused the problem.

You manage a department with ten employees. Your boss tells you the company needs to save money, so you have to lay-off employees and make other budget cuts. What is one of the most important things you should focus on?

• Maintaining your own salary level.

• Minimizing the harm to the employees.

• Keeping the layoff news out of the newspaper.

• Protecting the company's financial position.

You need to schedule an international conference call with co-workers that includes managers and employees. You should schedule the call at a time that limits the inconvenience to:

• Only the managers

• Other participants

• Your schedule

In the United States you are very good at organizing and keeping meetings on schedule. Would this type of focus and control be a good practice to use in meetings with co-workers around the world?

• No, it is best to make adjustments for other cultures.

• Yes, it is always good to control meetings this way.

• Yes, it is best to do what you know will work.

• No, because language barriers will not allow a focused meeting.