Blank Quiz

What is another term for non-verbal communication?

• Body language

• Verbal communication

• Eye contact

• Facial expressions

Which of the following is NOT a component of body language?

• Facial expressions

• Gestures

• Eye contact

• Pitch

What should you avoid when it comes to facial expressions?

• Offering a genuine smile

• Negative expressions like furrowed brow

• Using eye contact throughout the conversation

• Twisting your lips

How should you demonstrate confidence through gesture, posture, and proximity?

• Keep your hands in your pockets and fidget

• Cross your arms and tap your foot

• Stand or sit with a straight back and head up

• Lean back and position yourself far away

What is an important aspect of verbal communication?

• Honesty and clarity

• Using technical terms with clients

• Speaking in a monotone voice

• Using inappropriate language

What should you do when you do not know something?

• Make up an answer

• Avoid admitting your lack of knowledge

• Speak clearly and avoid dropping the ends of words

• Use phrases like 'sort of' or 'more or less'

What type of questions are important in a consultation?

• Open questions

• Closed questions

• Both open and closed questions

• No questions are necessary