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Professional Development

7 Qs

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Assessment

Quiz

Other

Professional Development

Hard

Created by

Tracy Caton

Used 1+ times

FREE Resource

7 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is another term for non-verbal communication?

Body language

Verbal communication

Eye contact

Facial expressions

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is NOT a component of body language?

Facial expressions

Gestures

Eye contact

Pitch

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should you avoid when it comes to facial expressions?

Offering a genuine smile

Negative expressions like furrowed brow

Using eye contact throughout the conversation

Twisting your lips

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How should you demonstrate confidence through gesture, posture, and proximity?

Keep your hands in your pockets and fidget

Cross your arms and tap your foot

Stand or sit with a straight back and head up

Lean back and position yourself far away

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is an important aspect of verbal communication?

Honesty and clarity

Using technical terms with clients

Speaking in a monotone voice

Using inappropriate language

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should you do when you do not know something?

Make up an answer

Avoid admitting your lack of knowledge

Speak clearly and avoid dropping the ends of words

Use phrases like 'sort of' or 'more or less'

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What type of questions are important in a consultation?

Open questions

Closed questions

Both open and closed questions

No questions are necessary