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Authored by Tracy Caton
Other
Professional Development
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7 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is another term for non-verbal communication?
Body language
Verbal communication
Eye contact
Facial expressions
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is NOT a component of body language?
Facial expressions
Gestures
Eye contact
Pitch
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should you avoid when it comes to facial expressions?
Offering a genuine smile
Negative expressions like furrowed brow
Using eye contact throughout the conversation
Twisting your lips
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How should you demonstrate confidence through gesture, posture, and proximity?
Keep your hands in your pockets and fidget
Cross your arms and tap your foot
Stand or sit with a straight back and head up
Lean back and position yourself far away
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is an important aspect of verbal communication?
Honesty and clarity
Using technical terms with clients
Speaking in a monotone voice
Using inappropriate language
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should you do when you do not know something?
Make up an answer
Avoid admitting your lack of knowledge
Speak clearly and avoid dropping the ends of words
Use phrases like 'sort of' or 'more or less'
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What type of questions are important in a consultation?
Open questions
Closed questions
Both open and closed questions
No questions are necessary
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