LAP CR004 ST 3.03

LAP CR004 ST 3.03

12th Grade

25 Qs

quiz-placeholder

Similar activities

BM 3.01 Quiz #1

BM 3.01 Quiz #1

activity-card

Entrepreneurship Final Review

Entrepreneurship Final Review

Business Management-Unit 3 CA TB (CustomerService) [W9]

Business Management-Unit 3 CA TB (CustomerService) [W9]

Review Day 3

Review Day 3

Business Management 3.02

Business Management 3.02

Business Management Mixer 6

Business Management Mixer 6

LAP CR004 ST 3.03

LAP CR004 ST 3.03

Assessment

Quiz

Business

12th Grade

Practice Problem

Hard

Created by

Natalie Coronas

Used 6+ times

FREE Resource

AI

Enhance your content in a minute

Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...

25 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A customer service mindset means that a business considers providing excellent customer service to be

moderately important

a top priority

necessary in certain cases

its only objective

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Businesses with customer service mindsets are usually able to

achieve their goals

hire more employees

reduce their expenses

satisfy their vendors

3.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Why should employees act as if customers are their employers?

Customers own the business

Employees would not have jobs if there were no customers

Customers pay employees' bonuses

Employees might work for the customers in the future

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

To demonstrate a customer service mindset, employees must believe that customers deserve their

unsolicited advice

complete attention

limited information

personal opinions

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customers have the right to expect employees to be

self-serving

goal-oriented

open-minded

well-informed

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Emphasizing customer service can help a business be more

innovative

objective

competitive

possessive

7.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Which of the following is most likely to be a benefit for a business that demonstrates a customer service mindset:

More publicity

Longer season

Increased assets

Greater profits

Create a free account and access millions of resources

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?