ENGLISH FOR HOTEL AND CRUISE LINE

Receptionist  : Good morning, sir. Thanks for calling. ..............

Guest           : Good morning. I'd like to make a reservation this weekend on December 26^th, 2023 for two people.

• My name is John Smith.

• How may I help you?

• Do you have vacancies?

• With or without breakfast.

Receptionist  : Let me check. (Checking room) Madam, we still have one available. It is the deluxe double room and breakfast included

Guest           : ..............

Receptionist  : It is Rp. 350.000.

• How may I assist you?

• Does this hotel have junior suite room?

• How about payment?

• How much does it cost?

Hotel Clerk  : It’s only $72 dollars

Man             : Okay, that’ll be fine.

Hotel Clerk  : All right. .......

Man             : Yes. Ash Simpson.

• Could you spell your name, please?

• How much does it cost?

• Could I have your name, please?

• I'd like to reserve one deluxe room for one night.

R: How long will you be staying?
C: ...............
R: How many people is the reservation for?
C: There will be two of us.

• Thanks for bringing this matters to my attention.

• I am sorry, sir. I do not have any rooms available this week.

• I'll be staying for two nights.

• I will not be staying here.

Receptionist: The hotel isn't booked this week, so it's not a problem. How was everything?

Guest: .............. The beds were really comfortable, and we weren't expecting our own fridge.

Receptionist: I'm glad you liked it.

• The room was great.

• I was not feeling satisfied with the room service.

• The room was really untidy and reek of smoke.

• It is not included with breakfast.

Hotel: We do have a free airport shuttle service.
Guest: That sounds great, but will it get me to the airport on time?
Hotel: .......... The next shuttle leaves in 15 minutes, and it takes approximately 25 minutes to get to the airport.

• You can pay the bill before leaving this hotel.

• Where should i wait the shuttle service?

• Yes, It should.

• Yes, the car is still at airport.

Client: No problem. Do you accept American Express?
Receptionist: Sure, any Visa, Master Card or American Express.
Client: Perfect, ........

Receptionist: Thank you.

• Do you provide airport shuttle service?

• Here is my card.

• How about the Wi-Fi password?

• I do not have card.

Our restaurant .......... many kinds of food such Chinese, American, French, and Asian Food.

• provides

• provide

• providing

• have provided

Front desk    : Yes, .......... you can use are swimming pool for children and adults, gym, playground, spa, sauna, bar, bar at pool, restaurant, airport shuttle service, and parking area.

Guest           : Looks interesting. Okay. I would book a room for three nights.

Front desk    : Deluxe or executive room?

• the hotel facilities

• What facilities are available in this hotel?

• Is this five stars hotel?

• Do you have swimming pool?

Front Desk      : Please sign here.

Guest              : Sure. Can someone ....... me with my luggage?

Front Desk      : Thank you very much Mr. Smith. I will call the bellboy to handle your luggage. If you need any help just call the front desk.

• bring

• come

• help

• lend