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TQM REVIEWER

Authored by Angel mas

Business

University

Used 2+ times

TQM REVIEWER
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41 questions

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1.

OPEN ENDED QUESTION

3 mins • 1 pt

3 quality types

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OFF

Answer explanation

  1. 1. quality of design

  2. 2. quality of performance

  3. 3. quality of conformance

2.

OPEN ENDED QUESTION

3 mins • 1 pt

3 benefits of tqm

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OFF

Answer explanation

  1. creates a good corporate culture

  2. better reviews from customers

  3. better performance from employees

3.

OPEN ENDED QUESTION

3 mins • 1 pt

2 types of customers

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OFF

Answer explanation

internal and external customer

internal- within the company (employees)

external- buyers outside the company

4.

OPEN ENDED QUESTION

3 mins • 1 pt

3 foundations of tqm

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OFF

Answer explanation

ethics, trust, integrity

5.

OPEN ENDED QUESTION

3 mins • 1 pt

3 building blocks of tqm

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OFF

Answer explanation

leadership, teamwork, training

6.

OPEN ENDED QUESTION

3 mins • 1 pt

what are the 5 quality paradigms?

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OFF

Answer explanation

  1. 1. mass production and sorting

  2. -production rate

  3. 2. statistical quality control

  4. -production process

  5. 3. techno-craft

  6. -reducing delivery time

  7. 4. total quality management

  8. -customers &suppliers

  9. 5. custom craft- product/service

7.

OPEN ENDED QUESTION

3 mins • 1 pt

what are the 4 cost of quality

Evaluate responses using AI:

OFF

Answer explanation

appraisal cost

prevention cost

internal failure cost

external failure cost

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