
Sales Dialogue
Authored by Romania Clark
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University
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the purpose of opening a sales conversation?
To close the sale immediately.
To establish rapport, build trust, and identify the customer's needs.
To collect customer contact information.
To provide a detailed product demonstration.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why is it important to identify customer needs in sales?
To understand customer preferences and provide tailored solutions.
To focus on selling products rather than meeting customer needs.
To waste time and resources on unnecessary research.
To ignore customer preferences and provide generic solutions.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How can you effectively present product features and benefits to a customer?
Assume customer needs without asking, downplay product features
Overwhelm the customer with too much information, skip explaining benefits
Focus on technical details, use jargon, ignore customer concerns
Understand customer needs, highlight relevant features, explain benefits, address concerns
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What are some common objections that customers may have during a sales conversation?
price, product fit, competition, trust, timing
product quality, salesperson's knowledge, after-sales support
brand reputation, payment options, return policy
customer service, delivery time, warranty
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How can you handle objections and address customer concerns?
Ignoring the objections and concerns
Active listening, empathy, providing information or solutions, remaining calm and professional, addressing concerns directly, offering alternatives or compromises if necessary.
Getting defensive and argumentative
Interrupting the customer and not letting them finish their thoughts
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the goal of closing the sale in a sales conversation?
To secure a commitment from the customer to purchase the product or service.
To build rapport with the customer.
To provide information about the product or service.
To gather feedback from the customer.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What are some effective closing techniques to use in sales?
The pushy close
The aggressive close
The manipulative close
The assumptive close, The summary close, The alternative close, The urgency close, The trial close
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