Decision Making and Conflict Resolution

What is conflict resolution?

• Process of escalating disputes or disagreements between two or more parties in a violent and aggressive manner.

• Process of resolving disputes or disagreements between two or more parties in a peaceful and mutually satisfactory manner.

• Process of ignoring disputes or disagreements between two or more parties and hoping they will go away.

• Process of resolving disputes or disagreements between two or more parties by choosing a winner and a loser.

Which of the following is a conflict resolution strategy?

• Negotiation

• Avoidance

• Competition

• Accommodation

What is the goal of conflict resolution?

• To find a solution that benefits one party at the expense of the other

• To escalate the conflict and make it worse

• To ignore the conflict and hope it goes away

• To find a peaceful and mutually satisfactory solution

Which of the following is NOT a conflict resolution strategy?

• Collaboration

• Avoidance

• Confrontation

• Compromise

What is the first step in conflict resolution?

• Escalate the conflict

• Avoid the conflict

• Blame others for the conflict

• Identify and acknowledge the conflict

Which conflict resolution strategy involves finding a solution that partially satisfies both parties?

• collaboration

• competition

• avoidance

• compromise

What is the role of active listening in conflict resolution?

• Active listening increases tension and escalates conflicts.

• Active listening only benefits one party in the conflict.

• Active listening helps to understand perspectives and emotions, promotes clear communication and mutual understanding.

• Active listening is not necessary in conflict resolution.

Which conflict resolution strategy involves finding a win-win solution?

• avoidance

• competition

• compromise

• collaboration

What is the role of empathy in conflict resolution?

• Empathy allows individuals to understand and share the feelings of others, facilitating communication and finding mutually beneficial solutions.

• Empathy hinders effective communication in conflict resolution.

• Empathy only benefits one party in conflict resolution.

• Empathy has no role in conflict resolution.

Which conflict resolution strategy involves giving in to the other person's demands?

• avoidance

• accommodation

• compromise

• collaboration