PHS - Ch. 3 Test (Reviewed 11/6/23)

the procedure for submitting costs for medical services so that payment can be collected or denial can be determined

• copay
• claims process
• feedback
• medical documentation

a detailed account of each claim processed by an insurance plan, which is sent to the patient as notification of claim payment or denial

• Electronic Health Record (EHR)
• copay
• Explanation of Benefits (EOB)
• medical record

written reports of observable, measurable, and reproducible findings from examinations, supporting laboratory or diagnostic tests, and assessments of a patient

• health literacy
• copay
• data
• medical documentation

nonverbal communication that occurs through conscious or unconscious gestures and movements

• feedback
• body language
• verbal communication
• etiquette

a person’s ability to obtain and understand health-related information and make informed decisions using that information

• communication
• health literacy
• etiquette
• feedbak

an out-of-pocket fee paid by a person with health insurance at the time a covered service, such as an office visit or a prescription, is received

• deductible
• copay
• claims process
• Explanation of Benefits (EOB)

an evaluation process in which a group of patients is sorted according to the urgency of their need for care

• copay
• Explanation of Benefits (EOB)
• communication
• triage

the act of sharing a message, thought, or idea so that it is accurately received and understood

• feedback
• medical documentation
• communication
• body language

term for a code of polite behavior among members of a profession or group

• body language
• communication
• etiquette
• health literacy

the response of an audience to a message

• triage
• body language
• feedback
• health literacy