Attitudes expressed by those around you.

• Physical Environment
• Psychological Environment
• Culture

Behaviors and beliefs that are passed on from generation to generation.

• Physical Environment
• Psychological Environment
• Culture

Character traits

• Inner traits such as morals and social attitudes
• The way you view yourself
• All the behavioral qualities that make up an individual.

Jackson is preparing for a big presentation at school. He spends time reflecting on his strengths and weaknesses, and how he perceives himself. What is Jackson focusing on?

• Inner traits such as morals and social attitudes

• The way you view yourself

• All the behavioral qualities that make up an individual.

If it was described that Ava "escalated" the conflict during the team meeting, you could say that it

• Increased

• Decreased

• Neither increased or decreased

Mason and Ava were discussing traits they inherited from their parents. Examples of inherited (genetic) traits include all the following except:

• Eye color

• Career choice

• Skin color

Michael is part of a team project and notices a disagreement between team members. He steps in to find a way to positively resolve the conflict. Michael knows how to __________ conflict.

• Escalate

• De-escalate

In a classroom setting, which of the following is NOT an example of body language?

• Speaking calmly and honestly to solve problems

• Shrugging shoulders, rolling eyes, and frowning

• Smiling and sitting alert

Evelyn and Arjun are working on a group project and have a disagreement. Ways to positively handle the conflict include:

• Yell, swear, compromise

• quiet voice, compromise, insult

• "Step into another person's shoes", compromise, compliment

• Insult, fight, yell

In a team meeting, effective communication is:

• Verbal
• Non-verbal
• Both verbal and non-verbal