Front Office 11-10-23

How many qualifying nights does a guest have to stay to earn the Diamond Status?

• 30

• 50

• 70

• 80

Who should you call FIRST if the power goes out at the hotel after hours?

• Maintenance

• AEP

• Wendy

• Scott

True or False? A Gold Elite member receives a welcome amenity choice of 1 cupboard item or 300 points?

• True

• False

True or False? It is important that at check in we are acknowledging IHG One Rewards Member Status?

• True

• False

Which 3 IHG One Rewards members do not receive a welcome amenity?

• Club, Gold, Platinum

• Club, Silver, Gold

• Club, Silver, Platinum

• Platinum, Titanium, Diamond

Which IHG One Rewards members receive reward night discounts?

• Platinum & Diamond

• Platinum & Gold

• Silver & Platinum

• Titanium & Diamond

What is our "Good Neighbor Rate?"

• Starting at $79

• Starting at $89

• Starting at $99

• 20% of published retail rate (IGCOR)

Whose responsibility is it to keep our lobby and public areas clean?

• Front Office Staff

• Maintenance Staff

• Housekeeping Staff

• All of the above

Guests are tracking in mud, snow, and slush on their boots. What should you do?

• Ignore it

• Put a work order in for housekeeping to clean up the mess

• Put up wet floor signs and mop up the mess

• Make all guests take their shoes off at the door.

You come in to your shift and print your downtime reports. You notice that room 100 is showing up on your credit limit report for $350. What should you do?

• Try to authorize his card for one night.

• Leave a note for Wendy to take care of it

• Try to authorize his card for $350

• Try to authorize his card for his full 3 month stay.