Customer Training quiz

Customer Training quiz

Professional Development

8 Qs

quiz-placeholder

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Customer Training quiz

Customer Training quiz

Assessment

Quiz

Other

Professional Development

Practice Problem

Easy

Created by

Bladen Saunoris

Used 4+ times

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8 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following is not a key component of effective customer service?

Patience

Listening

arguing with customers

probelm-solving

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What is the most important aspect of customer service?

Speed

Accuracy

Empathy

Product knowledge

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following is an example of proactive customer service?

Responding to a customer complaint

Offering a refund after a customer complains

Anticipating customer needs and addressing them before they become issues

Waiting for customers to contact you with problems

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What is the primary goal of customer service?

To sell more products

To ensure customer satisfaction

To reduce the number of customer complaints

To minimize the time spent on each customer interaction

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What is the purpose of a customer feedback survey?

To promote new products and services.
To gather feedback and improve customer satisfaction.
To collect personal information from customers.
To track customer behavior and preferences.

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What's the most critical aspect of customer service in building a loyal customer base?

Low prices
Fast response time
Excellent customer service
Friendly staff

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What does "CS" stand for in the context of customer service?

Customer Service
Customer Satisfaction
Computer Science
Client Support

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