Spot Check 1

What GMA document should we use as guide for Creating Escalation for Aftersales?

• GUIDE2818

• GUIDE1125

• PP495

• GUIDE2635

Warranty, Emissions or B2B Warranty are missing in IVH?

• GUIDE2635

• GUIDE1125

• GUIDE1404

• SS4509

Until a vehicle has been reported as sold or being put into service, IVH will display a default date for the start of warranty based on vehicle invoice date. Once the vehicle has been reported as being put into service or sold, the warranty start date is updated automatically. True or False?

• True

• False

For Maintenance Plan Eligibility, what GMA DOC should we use?

• GUIDE2818

• GUIDE1404

• SS4509

• GUIDE2635

Dealer would like to request for Warranty Block, what GMA doc should we use for the Initiation Request?

• GUIDE1405

• GUIDE1404

• GUIDE1303

• GUIDE2635

For Warranty Block Removal request, it's okay not to attach the VIN to the DBC VIN List. True or False?

• True

• False

What document to check if dealer is requesting for Branded Title Process?

What GMA Doc should you use for Recall Open and Close Request for dealers?

What GMA Doc you should use for PDI eligibility?

Dealers may request that a Warranty Service Bureau view dealer warranty files through the GM Exchange Reports Mailbox. Or, a dealer may request that a Warranty Service Bureau stop managing their warranty claims. These requests will only be processed if the form is completely filled out. True or false?

• True

• False