Job Skills for Employment Success Situations

At the end of he shift, Brooke has an extra ten dollars in her cash register. Instead of keeping the money, Brooke informs her supervisor. Which type of workplace behavior is she demonstrating?

• Interpersonal

• Irresponsible

• Ethical

Juanita works in a busy laboratory. She feels overwhelmed by her many responsibilities. She cannot complete all of her assigned tasks in a satisfactory manner. Which is a good first step for her to take?

• Identify and prioritize her work tasks

• Complain to her supervisor

• Skip the time-consuming lab work

Sam, a plumbing apprentice, should take which of the following actions when listening to a customer?

• Put away his smartphone

• Use eye contact and nod occasionally

• Focus on the customer's words or cues

• All of the above

Reggie works in a company's human resources department. He has access to confidential employee information. Which of the following actions should he NOT take?

• Use a strong computer password

• Copy data onto his personal laptop so he can complete unfinished work at home

• Keep confidential papers out of the view of other people

Maria and Andrea are co-workers at a clothing store. Maria overhears Andrea spreading a false rumor about her. Which action should Maria take?

• Vent about Andrea on Facebook

• Calmly speak to Andrea in a private area

• Immediately confront Andrea in the middle of the store

• Ask co-workers for their opinion

Raj is uncertain about his company's dress code. Which resource should he check first?

• His mother

• A style website

• Employee handbook

Angela is a repair technician. She must visit customers who are located at various buildings. To be a safe worker at all times, Angela should do all of the following actions EXCEPT which of the following?

• Comply with all company safety rules

• Text while driving only when the traffic is light

• Participate in emergency drills even if she is only a visitor in the building

Chris works at a bank. It rained this morning, and the lobby floor is now wet. Chris quickly finds a floor mat and a caution sign. Which workplace behavior is he modeling?

• Punctuality

• Dependability

• Initiative

John, a software engineer, is facing a problem with his code. What should be his first step?

• Ignore the problem and move on

• Ask his colleagues for help without trying to solve it himself

• Try to understand the problem and find a solution

Emily, a project manager, has a team member who is consistently late for meetings. What should Emily do?

• Ignore the issue

• Publicly reprimand the team member in the next meeting

• Speak to the team member privately about the issue