EPDK 2
Authored by Vania Putri
Social Studies
University
Used 3+ times
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6 questions
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1.
FILL IN THE BLANK QUESTION
30 sec • 2 pts
To meet the guest satisfactions, the staff should properly explain to the guest about...
2.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
Generic term reffering to Product Knowledge, except...
availability product
policies of the venue
product and staff address
service, facilities and local attraction
3.
MULTIPLE SELECT QUESTION
45 sec • 5 pts
Benefits of having product knowledge are...
helping customer
being able to differentiate between product
unmeeting customer service level expectations
being able to differentiate between service
minimizing selling opportunities
4.
MULTIPLE SELECT QUESTION
45 sec • 5 pts
Kind of product knowledge for Housekeeping are...
food&drink menu
layout property
discount package
in-room facilities and services
booking and deposit
5.
FILL IN THE BLANK QUESTION
1 min • 5 pts
'Making recommendation for future purchases' is one of benefits having product knowledge to gain...
6.
MULTIPLE SELECT QUESTION
45 sec • 5 pts
How to seek customer feedback to supplement product/ service knowledge?
using questionnaires
conducting taste test
talking to staff
from complaints and compliments
offering customer comment card
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