Warranty Seminar - Info Sourcing

How long is a pre-claim valid from the date it is approved?

• 30 Days

• 14 Days

• 30 Days + 14 Days

• 2 Days

When is a pre-claim required for a paint claim?

(multiple correct answers)

• Where the vehicle age is greater than 12 months, or repair km greater than 100,000km

• Where the total claim is more than $750, or repair km is great than 200,000km

• When the total claim cost including GST is greater than $1200

• All vehicles outside of the factory warranty

When is a pre-claim required for transport assistance?

• All of the time

• Only when the transport assistance is for more than 7 days

• Only when the car has been towed

• Only when the replacement parts are coming from Japan

When is a pre-claim required for an accessory assembly?

Examples: winch, hard tonneau cover, canopy, bullbar, etc.

• Where the vehicle age is greater than 12 months, or repair km greater than 100,000km

• In all cases where the Original Failed Part is ex Japan, but a complete accessory assembly is locally available

• In all cases where the complete accessory assembly is replaced

• In all cases where a fleet customer is involved

Is a pre-claim required for a hybrid battery replacement?

If yes, then when?

• Yes, all hybrid battery replacements require a pre-claim

• Yes, when the vehicle age is greater than 12 months, or repair km greater than 15,000km

• No

• No, they go through the battery recycling program instead

Organize these options into the right categories

Groups:

(a) New Vehicle Warranty (pr

,

(b) Toyota Warranty Advantage (2019 onwards)

• HV Battery: 8 years/160,000kms

• Warranty Period: 5 years/unlimited kms

• HV Battery: 5 years/unlimited kms (10 years with annual hybrid health check)

• Parts: balance of warranty or 1 year

• Parts: balance of warranty or 2 years

• Warranty Period: 3 years/100,000kms

Accessories on vehicles delivered on or after 1st January 2019 with genuine accessories fitted at a Toyota dealership have how many years warranty?

• 1 year

• 2 years

• Up to 5 years, unlimited kms

• Up to 5 years, unlimited kms, or 2 years from tax invoice date (whichever is greater)

What is a Commercial use vehicle?

• Coaster, Hiace, Hilux, LandCruiser 70

• Any vehicle that is used for someone's work

• Fleet, government and mining vehicles

• Any vehicle that is used for either courier/delivery, taxi operators, or rideshare operators

True or False: A guest may be entitled to a remedy under ACL which is greater than what is offered under the Toyota New Vehicle Warranty

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True or False: a guest may be entitled to a remedy under ACL, where the Toyota New Vehicle Warranty has expired (even in some conditions, a long time after the Toyota New Vehicle Warranty expiry)

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