British Airways Policies and Procedures Quiz

How many Hallmarks does British Airways have?

• 2

• 4

• 5

• 3

Which of the following is a correct British Airways Hallmark?

• Create unforgettable moments to show you care

• Create moments that show we care

• Use your know how to wow customers

• Listen and use your know how to make a difference

Answer explanation

The Three Hallmarks are:

Create moments that show we care

Listen and do the right thing

Share our know how to make a difference

What is the maximum amount of cabins located in BA B777 Long-haul aircrafts?

• 1

• 3

• 2

• 4

Answer explanation

Some aircrafts based on the configuration has a maximum of 4 cabins, while the older models has 3.

• * First Class

• * Club World

• * World Traveller Plus

• * World Traveller

Which of the following aircraft configuration is incorrect?

• 58/40/134

• 57/40/138

• 62/40/134

• 48/40/184

Match the following BA Executive Club Tier to the correct One World Tier

• EMERALD

• 
• RUBY

• 
• SAPPHIRE

• 

TRUE OR FALSE

Gold Executive Members are NOT entitled to a bag if they are booked in a travel class with hand baggage only fare

• TRUE

• FALSE

Answer explanation

Gold Members are entitled to 1 additional checked baggage in any travel class except if they are booked in a Basic fares where there is no checked baggage allowance and they are only entitled to a hand luggage.

Which of the following is NOT a Oneworld Alliance member?

• 
• 
• 
• 
• 

TRUE or FALSE

Ruby members are entitle to Priority Boarding

• TRUE

• FALSE

What is the baggage allowance for a customer in World Traveller?

• 1 @ 32

• 2 @ 32

• 1 @ 23

• 2 @ 23

What is the MAXIMUM weight a check luggage can be accepted a the counter, without prior notification?

• 32kg

• 23kg

• 45kg

• 46kg

Answer explanation

The maximum weight allowed for any checked baggage at the counter is 32kg (70lbs) unless the customer made prior arrangements by calling reservations.