Quiz Development Class - 11 Nov 2023 - Pre Test
Authored by Hikmah J R
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Professional Development
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6 questions
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1.
MULTIPLE SELECT QUESTION
10 sec • 1 pt
Replacement Esim berlaku untuk pelanggan ?
Prepaid
Postpaid/Prioritas
Corporate Postpaid
WNA
2.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Apabila saat proses replacement esim di WSA dapat respon NIK KK Not OK/Not Match apa yang harus dilakukan :
Proses GCAM
Info ke pelanggan repl eSIM tidak bisa diproses
Sarankan pelanggan membeli nomor baru
Sarankan pelanggan menghubungi XLC Online
3.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Apabila saat proses replacement esim di WSA dapat respon NIK KK Not Found apa yang harus dilakukan :
Replacement via SC
Info ke pelanggan repl eSIM tidak bisa diproses
Eskalasi ke superior
Sarankan pelanggan membeli nomor baru
4.
MULTIPLE SELECT QUESTION
10 sec • 1 pt
Jika ada permintaan replacement ESIM, apa yang harus di pastikan :
Pastikan HP support eSIM
Pastikan IMEI terdaftar
Pastikan nomor Corporate Paskabayar
Pastikan nomor Dompul
5.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Setiap pelanggan datang ke XLC utk mengajukan inquiry maupun complaint, CRR harus membuat ?
Tiket
Interaction History
Laporan
Minuman
6.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Berapa total bonus kuota jika customer melakukan new aktivasi prioritas dengan menggunakan esim pada paket Diamond ?
210GB
60GB
150GB
90GB
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