Written 1

Which region of the United States is home to the states of Vermont, Massachusetts, and Maine, has a climate that spans all four seasons - spring, summer, autumn, and winter, and is known for harsh winters where snowstorms and blizzards are frequent?

Select the appropriate option from the list below: 

• The South 

• The Northeast

• The West 

• The Midwest

Hi, Marie here. I'm new to the cruising business and I have some clients that are really interested in visiting St. Thomas, but I'm not sure which itineraries to recommend. 

Which region would you recommend that Marie discuss with her clients?

• Asia

• Western Europe

• Caribbean

• Australia  

Hey, this is Martha from Peppers Travel. I have some clients who were thinking about going to Alaska, but they don't love the idea of it being so cold. Do you have a class of ship you can recommend where they can sort of still be inside, but enjoy the beautiful sunlight and amazing views of Alaska?

Select the appropriate option from the list below:

• Edge Class

• Radiance Class

• Oasis Class

• Vision Class

After pulling up the consumer website you receive an error message that prevents you from moving beyond the main page. Where do you go to report the information? 

Select the appropriate option from the list below:

• KD - Most Popular Topics - Royal App/Website Issues

• KD - Tools - Mac/SRM System

• KD - Spotlight - Update Website

• KD - Most Popular Topics - Request KD Update

Hi, I'm hoping you can help me. I booked a cruise for my family the other day on the website and now I'm trying to show them exactly where our room is located and what's nearby. Is there a place where I can do that on the website?

Select the appropriate option from the list below:

• Find a cruise - Deck Plans

• Manage My Cruise - Cruise Planner

• Destinations - Cruise Ports

• Cruise Ships - Deck Plans

Which region of the United States is home to the states of Ohio, Missouri and Kansas, and is known for its sprawling plains, and extreme climate changes where tornadoes are common?

Select the appropriate option from the list below: 

• The West

• The Northeast

• The Midwest

• The South 

___________ is used as the guest's stateroom key, identification for boarding and departing the ship and for onboard purchases.

• SeaPass

• Edoc

• Express Pass

• Setsail Pass

Hi, I'm a newcomer to cruising and I had a few questions. First, am I able to get on the boat early? My flight comes in at like 9am so I wanted to get on and I can get in my room when I get there. Secondly, is all the food free onboard, or just some? I also saw you have a place for kids. What's the name of it and do I have to pay extra? 

Choose the best response using brand preferred verbiage.

• Guests are able to choose their arrival times during check-in. For the best check-in and boarding experience, guests should arrive during their pre-selected check-in time. Once onboard, signage will indicate if staterooms are available for use. We have both complimentary and specialty dining options onboard. Adventure Ocean is our children's program, and it is complimentary. 

• People are able to board only when we've cleared the boat. We have both free and expensive food options onboard. Our children's program is known as Adventure Ocean, and it is completely free. 

• Guests are able to get on the boat after the guests from the previous sailing get off. Also, some food is free while select food options are at an additional fee. Our state of the art kid's program, Amplified Adventure Ocean is free. 

Hi this is Tracy. I'm sailing on my first cruise ever on the Wonder of the Seas in a few weeks and I had some questions. I have a beverage package and I was wondering how they would know my age and which package I have? Will I be given an account  number or something? Is it listed on my profile or do I need to carry my driver's license everywhere onboard? And lastly, I heard you have a cashless system onboard; what does that mean?

Select the appropriate response from the list below:

• Upon boarding, each individual guest will receive a SeaPass card which serves as your identification card, room key and charge card for all onboard expenses. You will need to visit the Dining Room and/or Guest Relations on day 1 to verify any purchased packages including beverage packages. Guests have the option to use their SeaPass card or cash for onboard expenses, with the default option being the SeaPass.

• Onboard each individual guest will receive one SeaPass card which serves as your identification card, room key and charge card for all onboard expenses. The card also lists purchased packages including beverage packages. As you will use this card for all onboard expenses, there will be no need for cash for any purchases onboard.

• Guests will receive a SeaPass card which serves as your identification card, room key and charge card for all onboard expenses during check-in at the pier. If you prefer to set up a cash account at check-in, you will be allowed use cash for onboard expenses, but you will have a daily limit. You will also need to visit the Dining Room and/or Guest Relations on day 1 to verify any purchased packages including beverage packages. 

Hi, my travel agent Mindy told me I could find information on your website about why a cruise would be a great option for my family. I'm on the consumer website, but I'm not sure where I would go?

Where would you direct the guest to on the consumer site?

• Destinations --> Cruising Guides

• Find a Cruise--> Cruising Guides

• Manage my Cruise --> Cruising Guides

• Ships --> Cruising Guides