Update

If the ticket is from a customer in US, but is speaking SPANISH, this ticket should be moved to Spain Order folder.

• True

• False

Zowie can send automated replies to customers under the alias of Zoe W.

• True

• False

We offer TBYB in DK/SE.

• True

• False

We can extend the trial of the customer - if the customer stated that they need an extension due to being on vacation, health issues, or other extenuating circumstances.

• True

• False

Can the customer still download a label if their trial is extended?

• Yes!

• No!

How long will the trial be extended?

• 3 days

• 4 days

• 7 days

• 14 days

If a customer claims they had to pay an additional customs/duties fee for their package to be delivered, what will you do?

• send GENERAL > Customs Charge

• Escalate: Customs Fee

If a customer writes in with a complaint regarding diversity (race, gender, size, age)

• send GENERAL > Diversity Inquiry

• Escalate: Diversity

• If a customer complains that they cannot check out or their order is not going through due to a payment issue

• send GENERAL > Checkout Errors

• Escalate: Checkout Errors

If a customer complains that a preauthorization has not fallen off / disappeared when it has been longer than 4 business days from their order

• send ORDER TYPE > Long Preauth > Initial

• Escalate: Long Preauth (over 4 days)