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CH 7: Operations and Management Quality

Authored by Irfan Mustaqim

Business

University

Used 11+ times

CH 7: Operations and Management Quality
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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following helps to determine operations capabilities?

Flexibility of activity

High-context system

Business strategy

) Extent of customer contact

Production capability

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What type of service is being given when a product performs reliably, has an appealing fit and consistently meets or exceeds customer expectations?

Quality

Low cost

Flexibility

Dependability

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Machine, woodworking, and dry cleaning shops typically use which type of layout?

Product

Custom-products

Hybrid

Make-to-stock

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which type of layout is designed to move resources through a smooth, fixed sequence of steps?

Same-steps

Custom-products

Location

Make-to-order

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

which of the following is the amount of a product that a company can produce under normal working conditions?

Efficiency

Burden

Performance

Capacity

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following affects how efficiently a company can respond to demand for more or different products and their ability to match competitors speed and convenience?

Location planning

Long-range capacity planning

Layout planning

Quality planning

Technology planning

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following tracks which service or products will be produced and when?

Gantt chart

Staff schedule

Master operations schedule

PERT chart

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