Listening and Responding Skills

What is active listening?

• Active listening is a technique that involves only hearing the words spoken by the speaker without trying to understand the underlying message.

• Active listening is a communication technique that involves fully focusing on, understanding, and responding to the speaker.

• Active listening is a technique that involves interrupting the speaker and sharing personal experiences.

• Active listening is a technique that involves pretending to listen while actually thinking about something else.

Which listening skill involves repeating or summarizing what the speaker said?

• paraphrasing

• summarizing

• repeating

• quoting

What is empathetic responding?

• Empathetic responding is understanding and acknowledging someone else's emotions and experiences, and responding in a compassionate and supportive manner.

• Empathetic responding is ignoring someone else's emotions and experiences, and responding in a dismissive manner.

• Empathetic responding is pretending to understand someone else's emotions and experiences, and responding in a condescending manner.

• Empathetic responding is manipulating someone else's emotions and experiences, and responding in a manipulative manner.

What are some questioning techniques used to encourage further discussion?

• Open-ended questions, probing questions, reflective questions, and follow-up questions.

• Closed-ended questions

• Yes or no questions

• Multiple choice questions

What is paraphrasing?

• Expressing someone else's ideas or information in your own words while maintaining the original meaning.

• Using someone else's ideas or information without giving credit.

• Copying someone else's ideas or information word for word.

• Summarizing someone else's ideas or information without changing the wording.

Why is active listening important in effective communication?

• Interrupting the speaker is a sign of active listening

• Active listening is important in effective communication because it helps the listener understand the speaker's message, shows respect and interest in the speaker, and helps to avoid misunderstandings or misinterpretations.

• Active listening only benefits the speaker, not the listener

• Active listening is not important in effective communication

How can reflective listening help in building rapport with others?

• Reflective listening can help build rapport by demonstrating that you are truly listening and interested in what the speaker has to say.

• Reflective listening can show that you are not paying attention to the speaker

• Reflective listening can make the speaker feel uncomfortable and defensive

• Reflective listening can lead to misunderstandings and misinterpretations

What are some examples of empathetic responses?

• Invalidating someone's emotions or experiences

• Making fun of someone's emotions or experiences

• Ignoring someone's emotions or experiences

• Expressions of understanding and compassion towards someone's emotions or experiences.

Give an example of an open-ended question.

• What is the square root of 144?

• What are your thoughts on the impact of climate change on the economy?

• What is the capital of France?

• How many legs does a spider have?

How does paraphrasing help in clarifying the speaker's message?

• Paraphrasing repeats the information in the same way, making the message clearer.

• Paraphrasing adds unnecessary details, making the message unclear.

• Paraphrasing restates the information in a different way, making the message clearer.

• Paraphrasing confuses the speaker's message, making it harder to understand.