Unit Review Activity

State TWO responsibilities of management to each of the following stakeholders.

1. 1. Customers

2. 2. Employees

Identify TWO other stakeholders apart from customers and employees.

List FOUR strategies that can be used to motivate employees in a business.

Joanne wants to set up a cosmetic business in her community and therefore needs to collect data to determine the feasibility of this type of business.

(i) Identify TWO main types of research data that she would need to gather in order to establish the business.

(ii) State ONE source of each type of data identified above.

State FOUR reasons why a person may want to set up a business.

Explain TWO steps to be taken when establishing a business.

Explain ONE benefit of short term planning and ONE benefit of long term planning.

State FOUR potential sources of conflict within the workplace.

What is the difference between mediation and arbitration as it relates to conflict resolution.

Selecting the objectives and the procedures for achieving goals is referred to as

• Planning

• Organizing

• Controlling

• Motivating