Conflict Management

What is an example of a non-confrontational communication style?

• Aggressive

• Assertive

• Passive

• Passive-Agressive

Which of the following is a characteristics of effective conflict resolution? 

• Prioritizing winning the argument

• Ensuring only one party benefits from the outcomes

• Maintaining respect for all parties involved

• Avoiding discussion of emotions

Which technique involved finding a middle ground between 2 conflicting positions?

• Compromising

• Collaborating

• Accommodating

• Avoiding

Arrange the following conflict resolution steps in the correct order:

• • Brainstorming Solutions

• • Evaluating Solutions

• • Identifying the Issue

• • Active Listening

• • Implementing Solutions

What is 'active listening' in the context of conflict management?

• Hearing what the other person says without responding

• Listening to find flaws in other person's argument

• Fully concentrating, understanding, responding, and remembering what is being said

• Pretending to listen while planning next argument

Which of the following is NOT a benefit of effectively managing conflict?

• Improved understanding of both parties

• Strengthened relationships

• Reduced stress and anxiety

• Longer-lasting conflicts

Match conflict resolution styles to the brief descriptions:

• • Seeks middle ground w/ concessions

• Compromising

• • Sidesteps conflict w/o addressing issue

• Competing

• • Win-win solution through cooperation

• Accommodating

• • Pursues a win-lose outcome

• Avoiding

What role does empathy play in conflict resolution?

• It helps to fuel the conflict by taking sides

• It allows you to ignore the feelings of the other party

• It enables a person to understand and share the feelings of another, which can facilitate resolution

• It is only useful when you feel like the other party deserves sympathy

Arrange the following conflict resolution styles from least collaborative (1) to most collaborative (4):

• Competition

• Compromise

• • Avoidance

• Collaboration

Group each conflict management styles, steps, and sources into the correct category:

Groups:

(a) Styles

,

(b) Steps

,

(c) Sources

• Avoiding

• Resource allocation issues

• Compromising

• Personality clashes

• • Identifying the Issue

• • Brainstorming Solutions

• • Implementing Solutions

• Differences in goals & priorities

• • Active Listening

• Miscommunication

• • Evaluating Solutions

• Collaborating

• Accommodating

• Competing