ROP1.3 Housekeeping - S02

1- To maintain a high level of hygiene a routine of ____ _______ is essential

• Spot Checks

• Quick Checks

• Surface Checks

• Routine Checks

2- In order to provide ‘Good Service’ , it helps to know the Guest’ ____ and_____

• Names and Habits

• Clothes and position

3. Hygiene can be checked by _______ your fingers on random surfaces, to

check cleanliness levels.

• Swiping

• Marking

• Scratching

4. In order to make a guest feel like they are at a ‘Home Away From Home», it is

important to provide:

• Cleanliness

• Hygiene

• Comfort & Good service

• Aesthetic

• All answers are correct

5. The Housekeeping department takes pride in keeping the hotel clean and

comfortable, so as to create a “_____ ____ ____ ____”

• Hotel away from home

• Home away from Hotel

• Hotel away from Hotel

• Home away from home

House attendants carry out the same type of work and responsibilities as Room attendants?

• False

• True

________ is the person who keeps all lobbies and public facilities (such as lobby

restrooms, telephone areas, the front desk and offices) clean and tidy

• Floor Supervisour

• Public area attendants

• Room attendants

• House attendants

Answer explanation

House attendants

the housekeeping manager is responsible for the overall quality of guest rooms, public areas & is the highest ranking staff member in housekeeping department?

• True

• False

The abbreviation ‘S/O’ stands for

• Sleep Over

• Stay Over

• Send Over

........................... is an area where employees have little or no contact with customers

• Front-of-the-house

• Back-of-the-house

• Front - Office

• First - of -the house

Answer explanation

Back-of-the-house