GOM- 40

Baggage tracing processes involve the cumulating of reports of missing baggage and reports of unclaimed baggage.

• True

• False

The Baggage Tracing Process is intricate and there are further operational aspects of baggage handling that a Station Manager must have a solid understanding of in order to manage baggage tracing, including baggage tags, license plates, bar code, baggage charts, and sorting techniques

• True

• False

It is important to note that after three days if the baggage is not located at the airport the BSO will refer the case to the Baggage Central Headquarters.

• True

• False

If used efficiently through a continuous improvement model of management, a Baggage Management System can reduce the costs of baggage tracing at an airline.

• True

• False

In the baggage tracing process what happens after the BSO checks the AHL against the OHD computer records?

• An AHL message is sent to the WorldTracer^® system.

• A PIR is filled out

• A declaration of missing baggage is completed

• The baggage is located

Which of the following is a MAIN function of a Baggage Management System?

• To set off alarms when bags go missing from designated areas

• To observe BSO agents as they interact with passengers

• To organise and prepare reports on handled bags

• To print baggage tags clearly