Test CAC ud 3 (ENG)

What is kinesia in the context of telephonic communication?

• The study of written language

• The study of non-verbal language

• The study of verbal language

• The study of body language

What is a disadvantage of using the telephone for business communication?

• Limited reach to a global audience

• Inability to convey emotions effectively

• High cost of calls

• Lack of privacy

What are some common additional services offered by modern telephones?

• Fax and telegram services

• Video conferencing and file sharing

• Call waiting and call forwarding

• Radio and television streaming

What is an example of a physical barrier in telephonic communication within a company?

• Language barriers

• Time zone differences

• Poor network coverage

• Difficulty in accessing a specific person

What is an important rule for using the telephone in a business setting?

• Address the caller with respect and courtesy

• Use informal language with clients

• Ignore calls during noisy activities

• Use the company phone for personal calls

What is the purpose of a centralita telefónica in a company?

• To manage the company's social media accounts

• To connect all the telephones within the company

• To handle customer complaints

• To filter incoming calls and messages

What is the role of a community manager in the context of business communication?

• Handling customer complaints

• Managing the company's internal communication

• Managing the company's presence on social media

• Managing the company's telematics services

What is the main focus of telematics in the business world?

• Controlling and managing information flows

• Developing new communication technologies

• Studying the impact of technology on communication

• Analyzing the behavior of customers

What are some common types of communication telematics?

• Email and instant messaging

• Teleconferencing and video calls

• Fax and postal services

• Telegraph and radio communication

What is an important factor to consider when transmitting a company's identity through its website?

• The financial performance of the company

• The location of the company's headquarters

• The number of employees in the company

• The perception of the public towards the company