GOM- 43

The most effective way to reduce baggage mishandlings is to identify the cause(s) of the various problems.

• True

• False

Primary irregularity codes are used to identify a general problem, while secondary codes are used to identify the specific nature of the problem

• True

• False

Station Managers come from different backgrounds and therefore a limited knowledge of baggage handling is acceptable given that the Station Manager has strong leadership skills

• True

• False

Which of the following designations matches the irregularity code P50?

• Arrival station

• Transfer station

• Pilferage

• Damage

There has been a transfer baggage and tagging mishandling at your station. What can be done to obtain additional information about both problems?

• Sort the entire batch of each primary code by their secondary codes.

• Sort the entire batch of each secondary code by their primary codes.

• Sort the entire batch of each tertiary code by their primary codes.

• Sort the entire batch of each secondary code by their tertiary codes

Review the information above. What does the data tell you?

• The BSO is preparing too many PIRs

• There is a transfer issue with XX Airline.

• There is a transfer issue with YY Airline.

• There is a transfer issue with ZZ Airline.

Baggage has been delivered to the wrong claim area. What could be done to reduce this from happening again?

• Establish a standard claims plan for flights that includes RFID devices.

• Make changes to the baggage tag systems including the numerical code orders.

• Ensure passengers clearly display their baggage tags outwards rather than inwards.

• Install a system which displays the flight number on the ramp side/passenger side of each claim device.