GOM- 44

The Station Manager will oversee this staffing and should be available to handle issues with passengers as they escalate and answer questions and make judgment calls related to special passenger requirements.

• True

• False

The last step of the 14-Step End-to-End Passenger Process is immigration entry control.

• True

• False

New security standards and passenger authentication checks require more intensive checks of passenger ID's

• True

• False

Which of the following steps in IATA's 14 Step End to End Passenger Process is regulatory in nature and therefore solutions for efficiency will vary from state to state?

• Pre-travel

• Customs

• Baggage Processing

• Flight Re-booking

What main function does CUTE serve?

• It improves the speed in which bags move from logistics to aircraft.

• It tracks passenger arrival times at the boarding gates and automates calls for late passengers.

• It adjusts the departure control systems at each counter according to the departing airline's flights.

• It coordinates passenger and baggage reconciliation.

You are working at a small regional airport as a Station Manager. A meeting has been scheduled to discuss the implementation of CUSS at the airport and the pros and cons of the system. In this meeting which of the following points would be valid to present to the airport management?

• CUSS reduces the amount of space an airport needs to set aside proprietary Airline kiosks.

• CUSS increases the amount of space an airport needs to set aside proprietary Airline kiosks.

• CUSS provides passengers with longer wait times due to increased screening regulations.

• CUSS removes the need for passenger screening and therefore reduces wait times.

Recently, there have been a number of problems at your small, regional airport. The main issue appears to be that there is limited counter space. This has meant delays in flights, reduced capacity, and general tension between Station Managers. What advice would you give to the airport to improve the situation?

• Create a lottery system for the various counters as a means to settle disputes

• Set-up a CURB system to ensure that more counters are available to the airlines.

• Examine ways to improve the 14 Step End to End Passenger Process.

• Implement the CUTE system so that counters can switch between airlines.