Medical Office Management + appointment Quiz

Which of the following statements is true?

• Patients cannot refuse treatments recommended by the physician.

• Office policies that pertain to patients should be outlined at the initial visit.

• The Patient's Bill of Rights thoroughly explains the state's medical laws.

• You should be apologetic when explaining office policies to patients.

In the HPIP (history, physical exam, impression, plan) system of recording medical information, which is considered the assessment/diagnosis?

• history

• physical exam

• impression

• plan

Electronic appointment scheduling software (practice management) offers several advantages over paper schedules. Which of the following is not considered an advantage of electronic scheduling?

• multiple terminals or computers can be used for scheduling

• capability of locating the next available time or specific date using a "find" or "force" feature

• downtime results in lost information

• none of the above

Insurance companies typically require patients to obtain a to a specialist.

• waiver

• consultation

• diagnosis

• referral

Which of the following is not a recommended practice for maintaining a smooth schedule?

• Verbally explain the cancellation policy when scheduling the appointment.

• Bill the patient's insurance company for any missed appointments.

• Give patients a reminder call a day or two before an appointment.

• Include a brief explanation of the cancellation policy on the appointment card.

Which of the following is an objective statement?

• You don't look well.

• Mrs. Smith says her mouth feels dry.

• I have a headache.

• The patient's heart rate is elevated at 120 beats per minute.

When recording progress notes, the specific chief complaint should be:

• a paraphrased description of the patient's condition

• written using the patient's own words

• a series of codes that correlate to a list of common symptoms

• recorded only by the physician or provider

Which method of scheduling is designed to keep a continuous flow of patients coming through the office?

• clustering

• walk-in/open hours

• streaming

• wave

During a telephone screening, you should not:

• paraphrase the caller's description of his or her symptoms

• determine the caller's identity

• ask whether the caller is a new or existing patient of the practice

• ask the same questions every time of each patient reporting similar symptoms

When making a correction to the progress note in an electronic medical record, you should:

• delete the entry and start over

• use the edit feature

• use the correction tab

• all of the above