Chapter 11

Which action shows civility?

• speaking with an arrogant tone.

• spreading false rumors.

• actively participate in problem-solving.

• ignoring somebody's presence.

Which action is not considered as being polish?

• making first impression

• shaking hands

• presenting well

• not listening when communicating

Standing up tall and big and creating a bigger physical presence for yourself in a room is going to increase your professionalism.

• True

• False

How many dimensions of professional behavior?

• 4

• 5

• 6

• 7

Which behavior demonstrates professionalism in the workplace?

• Interupt others

• Wear the correct company dresscode

• Late for an appointment with a partner

• Disclosure of customer information

In a highly competitive job market, where candidates often possess similar qualifications, displaying good etiquette can not set you apart.

• True

• False