SMM Quality Quiz

Sharing of critical business information

• Sharing of critical business information

• Limited access to human resources

• Special company audits are performed

• Only plant managers agree on agendas

The effective supervisor:

• Sees his/her role primarily as one of making people happy

• Sometimes does a job himself because he/she can do it better than other

• Has objectives of growth and increased profit by working through other people

• Assumes the decision making function, but leaves peronnel development to others

Complaint indices should:

• Recognize the degree of dissatisfaction as viewed by the customer

• Provide a direct input to corrective action

• Not necessarily be based on field complaint, service calls, or value of claims

• Ignore life cycle costs

Which of the following items describe well functioning improvement teams?

• Members listen to what others say in the meeting

• Members often act without interdependency

• Members often have covert agendas

• Members set unrealistic objectives

The "next process is your customer" refers to:

• "Do it right" for the next action

• Desire for better cooperation among departments

• "Zero defects" for the next process

• Process efficiency is very important

In the preparation of a project, efforts should be made to identify and involve various parties affected by the planned changes. These other parties are known as:

• Process owners

• Champions

• Team Leaders

• Stakeholders

No one likes complaints, but they can be good for a company. Why?

• They state the customer's need

• They provide a second chance to improve

• They eliminate the need for inspection

• They can be ignored

Acceptable corporate quality goals are normally derived from:

• The quality department

• Identified competitive benchmarks

• Top management objectives

• The quality councils

What association does the expression "house of quality" normally make?

• Our entire organization is quality minded

• Full quality functional deployment

• The organization listens to the voice of the custoer

• Prompt service and product quality

The management approach most supportive of personnel effectiveness, is which of the following?

• Incorporate as many of the current motivational techniques as possible

• Enforce the philosophy that people are the only asset which can be developed

• Ensure that company objectives take precedent over individual objectives

• Make sure that employees leave work each day feeling good about themselves