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Games Kelas Korea

Authored by Flora Silalahi

Business

1st Grade

Used 1+ times

Games Kelas Korea
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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

Apa arti loyalitas Pelanggan

Keinginan menggunakan produk

Perasaan senang

A dan B benar

2.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

Alternatif dalam membangun kepuasan  dan loyalitas pelanggan ?

Dapat reward

Peningkatan kualitas layanan

A dan B benar

3.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

Pentingnya mempertahankan pelanggan ?

Keunggulan bersaing

Word of mouth marketing

Meningkatkan kepercayaan

4.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

Pengertian kepuasan pelanggan ?

Pelanggan baru

Perasaan senang atau puas

Pelanggan baik hati

5.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

Arti service quality ?

Ketidak sesuaian antara harapan

Menjawab semua kebutuhan pelanggan

Semua jawaban salah

6.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

Yang  bukan service quality ?

Empati

Simpati

Responsivenes

7.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

Arti kepercayaan pelanggan?

Kontrak bisnis

Reward

Semua jawaban benar

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