Planning Session 2

How many weeks of history should be ideal when calculating AHT for a volatile program?

• 4 weeks

• 8 weeks

• 12 weeks

What is the formula for Fill Rate?

• Actual No started the class / Planned No to start the class

• Actual No ended the class / Planned No to start the class

What is the formula for Throughput?

• Actual No. started training / Actual No. started

• Actual No. finished training / Actual No. started

Coaching is office Shrinkage or Out of office Shrinkage?

• Out of Office Shrinkage

• In Office Shrinkage

Headcount reconciliation helps us to achieve the following. (Choose any one)

• Collect current weeks HC from HRIS/Employee Database

• Account for upcoming classes

• Account for Service levels

• Account for upcoming attrition/promotions/movements